Sophie La Girafe Baby Seat & Play

At MinnieLittleThings, we strive to ensure that your orders are processed and shipped to you in a timely manner. Please review the following shipping policy for important information regarding shipping rates, delivery times, and order processing:

Order Processing Time:

• All orders are processed within 1-2 business days, excluding weekends and holidays. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods:

• We offer standard shipping via reputable carriers such as USPS, UPS, or FedEx.
• Expedited shipping options may be available at an additional cost for select items.

Shipping Rates:

• Shipping rates are calculated based on the weight of your order and your location.
• Free shipping may be available for orders that meet certain criteria. Please refer to our website or promotional offers for more information.

Delivery Times:

• Delivery times vary depending on your location and the shipping method selected during checkout.
• Standard shipping typically takes 3-7 business days for domestic orders, while expedited shipping may take 1-3 business days.
• International orders may take longer to arrive, depending on customs processing times and other factors.

Order Tracking:

• Once your order has been shipped, you will receive a confirmation email with tracking information.
• You can track the status of your order by entering the provided tracking number on the carrier's website.

Shipping Restrictions:

• At this time, we only offer shipping within the United States. We do not ship to PO boxes, APO/FPO addresses, or international destinations.
• Some items may be restricted from shipping to certain locations due to size, weight, or other factors. Please check the product page for any shipping restrictions before placing your order.

Order Changes and Cancellations:

• If you need to make changes to or cancel your order, please contact us as soon as possible. Once an order has been processed and shipped, we are unable to make changes or cancellations.

Shipping Disclaimer:

• While we make every effort to ensure that your order is delivered on time, we cannot guarantee delivery dates due to factors beyond our control, such as weather delays, carrier issues, or unforeseen circumstances.

If you have any questions or concerns regarding shipping, please don't hesitate to contact us. Thank you for shopping at MinnieLittleThings!

At MinnieLittleThings, we want you to be completely satisfied with your purchase. If you are not satisfied with your order for any reason, we offer refunds and exchanges subject to the following terms and conditions:

Refunds:

• To be eligible for a refund, your item must be unused, in the same condition that you received it, and in its original packaging. You'll also need the receipt or proof of purchase.
• You must contact us within 30 days of receiving your order to initiate the refund process.
• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. 

Exchanges:

• We only replace items if they are defective or damaged. If you order the wrong item, we cannot change the order once it has been shipped. Please contact us if you have any questions.

Return Shipping:

• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Restocking fee:

• We charge a 20% restocking fee for returns. This fee helps us maintain our competitive prices and high-quality service by covering the costs of processing and restocking.

Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately.

Non-Refundable Items:

• Certain items are non-refundable, including gift cards, downloadable software products, and personalized or custom-made items.

Late or Missing Refunds:

• If you haven’t received a refund yet, first check your bank account or contact your credit card company. It may take some time before your refund is officially posted.

Contact Us:

If you have any questions or concerns about our refund policy, please contact us at minnielittlethings@gmail.com.

Thank you for shopping at Minnie Little Things!