At MinnieLittleThings, we want you to be completely satisfied with your purchase. If you are not satisfied with your order for any reason, we offer refunds and exchanges subject to the following terms and conditions:
Refunds:
- To be eligible for a refund, your item must be unused, in the same condition that you received it, and in its original packaging. You'll also need the receipt or proof of purchase.
- You must contact us within 30 days of receiving your order to initiate the refund process.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
Exchanges:
- We only replace items if they are defective or damaged. If you order the wrong item, we cannot change the order once it has been shipped. Please contact us if you have any questions.
Return Shipping:
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Restocking fee:
- We charge a 20% restocking fee for returns. This fee helps us maintain our competitive prices and high-quality service by covering the costs of processing and restocking.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately.
Non-Refundable Items:
- Certain items are non-refundable, including gift cards, downloadable software products, and personalized or custom-made items.
Late or Missing Refunds:
- If you haven’t received a refund yet, first check your bank account or contact your credit card company. It may take some time before your refund is officially posted.
Contact Us:
If you have any questions or concerns about our refund policy, please contact us at minnielittlethings@gmail.com.
Thank you for shopping at Minnie Little Things!